Refund policy
Last updated: 27 September 2026
At HairMarc, we want you to order with confidence. Please read this policy before placing an order.
Our standard voluntary return terms below are subject to applicable consumer law and the international customer rights set out below. Where those rights provide greater protection, they take priority over any conflicting condition in this policy.
6-Day Standard Return Window
- We do not offer product exchanges.
- An eligible return request must be raised within 6 calendar days of delivery.
- After 6 days of delivery, requests under our voluntary return policy will not be accepted. This deadline does not limit statutory cancellation rights or claims concerning faulty, damaged, incorrect, or misdescribed goods.
Return Eligibility
To be considered for a return, the item must be unused, unaltered, and in the same condition in which it was delivered. The original MRP tag and packaging must be intact.
When contacting us, please provide your order number, a continuous unboxing video if available, clear images where relevant, and a short explanation of the issue.
Exclusions from Our Voluntary Return Policy
These exclusions do not override statutory cancellation rights or remedies for faulty, damaged, incorrect, or misdescribed goods. An unboxing video is helpful evidence, but is not a condition of exercising statutory rights.
- Products that have been worn, washed, brushed, cut, coloured, chemically treated, or altered in any way.
- Products without their original MRP tag or packaging.
- Customised or made-to-order products.
- Hair accessories and hair tools.
- Products purchased during a sale, at a discounted price, with a coupon code, or using store credit.
How to Request a Return
Contact HairMarc within the applicable return or statutory cancellation window by email at hairmarc4u@gmail.com or on WhatsApp at +91 95601 94244. Please contact us for return instructions before sending an item back. Exercising a statutory cancellation right does not require our approval.
Review and Refunds
Every return request is reviewed individually. If a return is approved, the item must pass a quality check after it reaches us. Refunds under our voluntary policy follow this quality check. Statutory refunds are processed within the applicable legal timeframe and are not delayed beyond that timeframe by our review. For Cash on Delivery orders, we may need your bank or UPI details to complete an approved refund.
International Returns and Return Shipping
International customers should use the email or WhatsApp contact below and include their order number. Our team will provide the return address in India and instructions for an eligible return. Please use a tracked service and retain your proof of posting.
For eligible change-of-mind returns, the customer pays the direct cost of return shipping to India, unless applicable law requires otherwise. For faulty, damaged, incorrect, or misdescribed goods, contact us before arranging shipment so we can provide the appropriate remedy and arrange or reimburse necessary return shipping as required by law.
Approved refunds for prepaid orders are issued to the original payment method, subject to applicable law. Duties, import taxes, or clearance fees paid directly to a courier or customs authority are not payments received by HairMarc; any available refund of those charges must be requested from the organisation that collected them. This does not limit any reimbursement legally owed by HairMarc.
Cancellations
Contact us as soon as possible if you wish to cancel an order before dispatch. We will check its processing status and confirm the next steps. If it has already shipped, the applicable return or statutory cancellation process applies. Customised orders remain subject to the exclusions above only to the extent permitted by law.
United Kingdom Customers
Where UK distance-selling cancellation rights apply, you may notify us that you wish to cancel within 14 days of receiving your goods, without giving a reason, and return them within a further 14 days. The 6-day limit and sale-item exclusions above do not restrict this right. Custom-made or personalised goods and qualifying sealed hygiene goods unsealed after delivery may be exempt; hair products are not automatically exempt.
You may inspect goods as you would in a shop. A deduction may apply for diminished value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning, where lawful. We refund the amount due, including the standard outbound delivery charge for a cancelled order, within 14 days after receiving the returned goods or evidence of return, whichever is earlier. You pay the direct return shipping cost for a change-of-mind cancellation.
Statutory Consumer Rights
Nothing in this policy excludes or restricts rights that cannot be waived under applicable consumer law. Our voluntary time limits, exclusions, no-exchange rule, packaging requirements, and review process do not prevent legally required refunds, repairs, replacements, or other remedies. Australian customers retain their rights under the Australian Consumer Law, including applicable consumer guarantees.
Contact Us
HairMarc
Email: hairmarc4u@gmail.com
WhatsApp: +91 95601 94244