Refund policy
Last updated: 6 September 2026
At HairMarc, we want you to order with confidence. Please read this policy before placing an order.
6-Day Return Window
- We do not offer product exchanges.
- An eligible return request must be raised within 6 calendar days of delivery.
- After 6 days of delivery, no return request will be accepted or processed.
Return Eligibility
To be considered for a return, the item must be unused, unaltered, and in the same condition in which it was delivered. The original MRP tag and packaging must be intact.
When contacting us, please provide your order number, a continuous unboxing video, clear images where relevant, and a short explanation of the issue.
Items Not Eligible for Return
- Products that have been worn, washed, brushed, cut, coloured, chemically treated, or altered in any way.
- Products without their original MRP tag or packaging.
- Customised or made-to-order products.
- Hair accessories and hair tools.
- Products purchased during a sale, at a discounted price, with a coupon code, or using store credit.
How to Request a Return
Contact HairMarc within the 6-day window by email at hairmarc4u@gmail.com or on WhatsApp at +91 95601 94244. Do not send an item back until our team has reviewed your request and shared the next steps.
Review and Refunds
Every return request is reviewed individually. If a return is approved, the item must pass a quality check after it reaches us. Any approved refund is processed only after this quality check. For Cash on Delivery orders, we may need your bank or UPI details to complete an approved refund.
Contact Us
HairMarc
Email: hairmarc4u@gmail.com
WhatsApp: +91 95601 94244